Legal
Privacy Policy
This Privacy Policy applies to all users of the TennisNear app worldwide. It is written to the highest applicable global standard (GDPR) and includes region-specific supplements for Australia, the EU/UK, and California (USA).
Part 1 — Core Policy (All Users Worldwide)
1. Who We Are
TennisNear is operated by [Your Company Name] (ABN: [Your ABN] if applicable). Our principal contact for privacy matters:
2. What Personal Information We Collect
Information you provide:
- Name and username
- Email address
- Phone number (optional)
- Profile photo and bio
- Tennis skill level and preferences
- Match postings, messages, and comments
Information collected automatically:
- Device identifiers (Device ID)
- IP address
- Operating system and app version
- Usage logs and activity data
- Location data — only with your explicit permission
3. Why We Collect It (Legal Basis)
We only collect and process data where we have a valid legal basis:
- Contract performance — to create and manage your account, enable match-making and coach-student connections
- Legitimate interests — to improve the app, prevent fraud, and ensure platform safety
- Consent — for location access, direct marketing, and any optional features
- Legal obligation — to comply with applicable laws
4. How We Use Your Information
- Create and manage your account
- Facilitate match-making and communication between users
- Provide coach and student matching services
- Send service notifications and important announcements
- Improve app functionality and user experience
- Detect and prevent fraud or abuse
- Comply with legal obligations
We will not use your information for any secondary purpose without your consent or a lawful basis.
5. Direct Marketing
We will only contact you for marketing purposes with your prior consent. You may withdraw consent and opt out at any time, free of charge, by:
- Emailing us at privacy@tennisnear.com
- Using the unsubscribe link in any marketing message
- Updating your notification preferences in the app settings
6. Sharing Your Information
We do not sell or rent your personal information. We may share it only in these circumstances:
- With other users — your public profile (username, skill level, match postings) is visible to other users on the platform
- Service providers — cloud hosting, analytics, and customer support providers operating under strict confidentiality agreements
- Legal requirements — if required by law, court order, or governmental authority
- Business protection — to protect the rights, property, or safety of our platform or users
7. International Data Transfers
Some of our service providers are located outside your country (e.g., in the United States, Singapore, or the EU). When transferring data internationally, we use appropriate safeguards including Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions where applicable, and Binding Corporate Rules or equivalent contractual protections.
8. Data Retention
- Account data — retained until you delete your account, plus 30 days for processing
- Usage logs — typically 12 months
- Legal/compliance records — as required by applicable law (commonly 7 years)
When data is no longer needed, we destroy or de-identify it securely.
9. Data Security
- Encrypted data transmission (SSL/TLS)
- Access controls and authentication
- Regular security reviews and vulnerability assessments
- Staff privacy and security training
No internet transmission is entirely risk-free. We will notify you promptly if a breach affects your data.
10. Children's Privacy
The app is not intended for anyone under 13 years of age (or 15 in Australia, 16 in some EU member states). We do not knowingly collect data from children. If we discover we have done so, we will delete it immediately.
11. Location Information
Location access is used only to help you find nearby courts and tennis partners. It is activated only with your explicit permission and can be revoked at any time in your device settings.
12. Your Rights (Universal)
Regardless of where you are located, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your account and data
- Withdraw consent at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at privacy@tennisnear.com. We will respond within 30 days.
13. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by email or in-app notification at least 14 days before they take effect. Continued use of the app after changes take effect constitutes acceptance.
14. How to Contact Us / Complaints
We acknowledge complaints within 5 business days and resolve them within 30 days. If unsatisfied, you may contact your local authority (see regional supplements below).
Part 2 — Regional Supplements
Supplement A — Australia
Applies to: Users located in Australia
We comply with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).
A1. Collection Notice (APP 5)
At the time of collection, we will notify you of the purpose of collection, whether disclosure to overseas recipients is likely, and the consequences of not providing information.
A2. Overseas Disclosure (APP 8)
Before transferring your data overseas, we take reasonable steps to ensure the overseas recipient complies with the APPs, or we obtain your consent and advise that we may not be able to enforce APP compliance on that recipient.
A3. Notifiable Data Breaches (Part IIIC)
If an eligible data breach occurs that is likely to cause you serious harm, we will notify the Office of the Australian Information Commissioner (OAIC) and affected users promptly (assessed within 30 days).
A4. Children's Privacy
In Australia, the app is not intended for users under 15, consistent with the Australian Children's Online Privacy Code.
A5. Your Rights under the APPs
- Access and correct personal information we hold (APP 12 & 13)
- Opt out of direct marketing at no cost (APP 7)
- Complain to us first; if unresolved, escalate to the OAIC
A6. Australian Supervisory Authority
Supplement B — European Union & United Kingdom
Applies to: Users located in the EU, EEA, or United Kingdom
We comply with the EU General Data Protection Regulation (Regulation 2016/679) and, for UK users, the UK GDPR as retained in UK law.
B1. Data Controller
[Your Company Name] is the data controller. If you are in the EU/UK and we process your data, you may contact our representative at: [EU Representative name/address if applicable].
B2. Legal Bases (Article 6 GDPR)
- Art. 6(1)(b) — Contract: providing the app services
- Art. 6(1)(f) — Legitimate interests: fraud prevention, platform safety
- Art. 6(1)(a) — Consent: location, marketing, optional features
- Art. 6(1)(c) — Legal obligation: tax, regulatory compliance
B3. Your Enhanced Rights (GDPR)
- Right to erasure ('right to be forgotten')
- Right to data portability (receive your data in a structured, machine-readable format)
- Right to restrict processing
- Right to object to processing based on legitimate interests
- Right not to be subject to solely automated decision-making
To exercise these rights, contact privacy@tennisnear.com. We respond within 30 days (extendable to 90 days for complex requests).
B4. Supervisory Authority
You have the right to lodge a complaint with your local EU/UK data protection authority.
Supplement C — California, USA
Applies to: California residents
We comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
C1. Categories of Personal Information Collected
- Identifiers (name, email, device ID, IP address)
- Commercial information (match and booking history)
- Internet or network activity (usage logs)
- Geolocation data (with consent)
- Inferences drawn from the above to create a profile
C2. We Do Not Sell or Share Your Personal Information
We do not sell your personal information or share it for cross-context behavioural advertising purposes.
C3. Your California Rights
- Right to know — what personal information we collect, use, and disclose
- Right to delete — request deletion of your personal information
- Right to correct — request correction of inaccurate personal information
- Right to opt out of sale/sharing — (not applicable as we do not sell data)
- Right to non-discrimination — we will not discriminate for exercising your rights
Submit requests to: privacy@tennisnear.com. We respond within 45 days (extendable by a further 45 days with notice).
C4. Shine the Light
California Civil Code § 1798.83 permits California residents to request information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not make such disclosures.